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We appreciate your interest in our products and your visit to our website. Your privacy is important to us and we want you to feel comfortable visiting our site, using our products, being our customer. The protection of your privacy during the processing of your personal data is an important concern to which we pay special attention. Personal data collected during visits to our websites are processed by us according to the legal provisions valid for the countries in which the websites are maintained. Our data protection policy is also based on the data protection policy applicable to https://pybridge.net/.
Collection and processing of personal data
Use and passing on of personal data and limitation of use to specific circumstances
We use your personal data only to the extent necessary for the purpose of technical administration of the website, for customer management, for product surveys, and for marketing.
Personal data is transferred to state organizations and authorities only within the scope of mandatory national provisions of law. We have placed our employees, agencies, and dealers under a duty of confidentiality
Scope of data
We only store the absolute minimum data for identifying customers and purchased products. The data stored is limited to: Company name (when applicable), customer name, customer email address, name of product(s) purchased, date of purchase and account login code. To facilitate an easy login on the website, a cookie is used with an access token for the website. No other data is stored in the cookie or other browser storage.
For license key generation for purchased products, the product name and product type is used.
Exchange of data
We do not exchange any of our customer data with other parties. All information is treated with full confidentiality. Our employees’ contracts have a clause governing confidentiality and security policy.
Our servers are only in offices Germany and at a hosting company Germany. We have a GDPR compliant Data Processing Agreement (DPA) with the hosting company. All servers, machines and devices are password protected and in locked rooms.
We apply an opt-in policy for every form of using your data to contact you. Without your opt-in, we will never send you unsolicited email.
We would like to use your data to inform you about our products and services and, if applicable, to ask you about them. Of course, participation in such activities is voluntary. If you do not wish to take part, you can notify us at any time so that we can exclude your data accordingly.
Our website can be used to subscribe to newsletters. The data provided during the newsletter registration will be used only for the purposes of sending out the newsletter, provided you have not consented to other use. You can cancel the subscription at any time by using the unsubscribe option provided in the newsletter.
Our customers have a user account to log in to the website and have access to purchased products and support.
Emails sent to us are treated our internal team only. It is our policy to not forward or share emails with 3rd parties unless there is a consent of the person who sent the email. Emails and the data it can contain related to support cases are stored till the support case is resolved. When the support case is resolved, the data is permanently deleted.
Our support forum is a public visible forum. When using the support forum, the customer agrees that the support question is shown in relationship with the person’s name. No other information than the name and number of support questions asked is publicly displayed.
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We use technical and organizational security measures to protect the data supplied by you and managed by us against manipulation, loss, destruction, and access by third parties. Our security measures are continually improved in line with technological developments.
Right to information
On request, we or the representative responsible for you will inform you in writing as soon as possible and in accordance with applicable law whether and what personal data relating to you has been stored by us. If you are registered as a user, we also enable you to view the data yourself and, if applicable, to delete or amend it. If incorrect information is stored despite our efforts to ensure that data is accurate and up to date, we will correct it at your request.
If you have any further questions about the processing of your personal data, you can contact PyBridge UG who, along with the team, is available should you have any requests for information, suggestions, or complaints.